ACH Recovery

The bulk of ACH claim resolution occurs outside of QFD. QFD will continue to automate accounting and communications, and serve as the primary source of the claim details. At this point in the life of the dispute, provisional credit has been issued and the investigation should have started, if not already completed. This step will conclude the claim, however, the analyst can pend the claim or cancel recovery, which will move the dispute back to the Disposition node where it can be denied, or the analyst can choose a different recovery method. The claim will close and the dispute will be paid after the return has been processed. 

How to complete the Process ACH Return assignment

1. Click the Process ACH Return button.

    Click here to see the expanded assignment...

   

   
   

2. Log into your firm's system of choice to complete recovery manually. 
   
   
3. Return to QFD and check the box next to "I certify the above steps have been completed."
   
   
4. Check the box next to "I certify I have performed the Notification of Change."
   
   
5. Click the Apply button.
   
   
6. Click the Process Actions button.