Process Chargeback

When a chargeback recovery option is set by the system, or selected by a user, this assignment is generated to process the chargeback.  The user will be prompted to complete the Process Chargeback action by reviewing and satisfying any chargeback dependencies and generating all the required content for the Mastercard Dispute Resolution Form, where applicable.  

Documents can be included with the chargeback submission by attaching them via the "Include document(s)" link in the upper-right hand corner of the assignment screen.

If required, the Dispute Resolution Form is generated and can be downloaded and viewed by clicking the PDF link near the bottom of the screen.

If Mastercom is enabled, the system will automatically submit the chargeback when the assignment is processed.  If it is not enabled, the user must file the chargeback in an external system and certify that it has been completed.

Optionally, the user can select Other Actions > Cancel Recovery to cancel the chargeback and return to Disposition to review available recovery options.