Process Zelle Return

Description

When the Zelle Return recovery option is executed, this assignment is generated in the Recovery step and prompts a user to process the return in an external system.

Details

Process Zelle Return

This primary flow action prompts the user to execute the return in an external system and attest that the action has been completed.  Completing this action will generate accounting to debit Merchant and credit Suspense.


Cancel Recovery

When a dispute enters the Recovery flow, this action is available from the Other Actions menu.  This action will send the dispute back to Disposition where a different recovery option can be applied or the claim can be reclassified.  If a recovery attempt has already been initiated, additional actions may be required, such as Chargeback Recall, before leaving Recovery.



SLA

Goal: 8 Hours

Deadline: 8 Hours

Work QueueProcessChargeback
Work Group

ResearchTeam1