Execute Case Filing

Description

When the Mastercard Case Filing flow is executed and Mastercom is not configured, this assignment is generated and prompts a user to complete the case filing action via the Mastercom user portal.

Details

Execute Case Filing

This primary flow action prompts the user to complete the case filing action in the Mastercom user portal.  Instructions for filing are included, along with the details that will be needed to complete the case filing action in the portal.

Cancel Case Filing

This optional flow action is available from the Other Actions menu and will cancel the action and return the dispute to the previous assignment.

SLA

Goal: 8hrs

Deadline: 8hrs

Work QueueExecuteCaseFiling
Work Group

ResearchTeam1