Execute Case Filing
- Nick Facca
- Devan Robertson
Owned by Nick Facca
Description | When the Mastercard Case Filing flow is executed and Mastercom is not configured, this assignment is generated and prompts a user to complete the case filing action via the Mastercom user portal. |
Details |
Execute Case FilingThis primary flow action prompts the user to complete the case filing action in the Mastercom user portal. Instructions for filing are included, along with the details that will be needed to complete the case filing action in the portal. Cancel Case FilingThis optional flow action is available from the Other Actions menu and will cancel the action and return the dispute to the previous assignment.
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SLA | Goal: 8hrs Deadline: 8hrs |
Work Queue | ExecuteCaseFiling |
Work Group | ResearchTeam1 |