Visa Enrichment
- Nick Facca
- Devan Robertson
When a Visa transaction is disputed and RTSI is enabled, this flow is executed to retrieve additional details about the transaction. The system will attempt to match the transaction with one in the Visa system. If multiple possible matches are returned, a Select Transaction assignment is generated and includes the following flow actions.
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Once a match is made, the system will retrieve the transaction details. These details can be viewed by clicking on the Additional Details link for the disputed transaction.
Error Handling
When a call to Visa to enrich a dispute transaction fails, it is handled in one of two ways:
- If the error was due to the transaction not being found and the posting date of the disputed transaction is within the last 3 business days, the system will continue to call to service every 24 hours until the posted transaction is more than 3 business days old. It has been observed that clearing records can take up to 3 business days to exist in the service.
- If the error was due to any other reason, the system will call the service every 12 hours for up to 3 attempts.