Accept Representment

The Accept Representment assignment is generated when the dispute timeframe has expired. This assignment is only for Mastercard disputed transactions. 

How to complete the Accept Representment assignment

1. Click the Accept Representment button.
   

    Click here to see the expanded assignment...

   

   

2. Review the dispute details and merchant documents in order to determine whether the dispute will be paid or denied.
   • To pay the disputed transaction, select Write Off.
     1. Explain the write-off decision in the freeform box under Please provide an explanation.
     2. Optional: You can enter any additional information in the Notes freeform box.
     3. Click the Apply button.
     4. Click the Process Actions button.
        
        
   • To deny the disputed transaction, select Deny Dispute.
     1. Choose a deny reason from the Reason for Denial drop-down. 
     2. Complete any fields required to be completed based on the denial reason.
     3. Optional: You can enter any additional information in the Notes freeform box.
     4. Click the Apply button.
     5. Click the Process Actions button.