Attach Chargeback Documents Final

This assignment is displayed in the Disposition step in the American Pending Final Chargeback Response flow once a chargeback is accepted by American Express and the user needs to attach chargeback documentation in Network Dispute Manager.

Attach Chargeback Documents 

The primary action prompts the user to attach the documents in Network Dispute Manager.  It provides the below instructions.  Once completed the user certifies the action has been completed and completes the assignment.

1. Access Network Dispute Manager
2. Click Inbox
3. Expand the Search section and enter the Transaction ID then click Search
4. View the results and open the Final Chargeback record then attach documents

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