Execute Retrieval Request

When the Retrieval Request recovery strategy is executed, this assignment is generated in the Recovery step and prompts a user to process the request in an external system.

Execute Retrieval Request

This primary flow action prompts the user to execute the retrieval request and attest to the action has been completed in an external system.  The following instructions will be prompted to the user.

1. Access Network Dispute Manager
2. Click Create
3. Enter the Transaction ID
4. Select Search for Transaction ID, then click Search
5. Once the transaction is located from Available Actions click on Retrieval Request
6. Complete the drop down menus for following details: Retrieval Reason Intended Chargeback Reason, Document Type, Itemized Document Type
7. Click Submit

Check for Merchant Credit

This optional flow action is available via the Other Actions menu.  See Merchant Credits for details.

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