American Express Review Retrieval Request No Response

After the Pending Retrieval Request Response SLA expires, this assignment is generated. The user is instructed to manually answer whether or not the response has been received.

Response Received

This primary flow action prompts the user to manually inform the system that we have received a response in regards to the retrieval request.

Response Received

This optional flow action is available via the Other Actions menu. It manually informs the system that we not have received a response in regards to the retrieval request.

Check for Merchant Credit

This optional flow action is available via the Other Actions menu.  See Merchant Credits for details.

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