American Express Pending Acquirer Response

This assignment is displayed in the Disposition step in the American Express Pending Chargeback Response flow while an acquirer response is awaited.

Inbound Good Faith

This flow action is available from the Other Actions menu and will prompt the user to record the inbound good faith.  The user will be prompted to complete the below fields.

• Good Faith Reason - The user should select the second presentment reason from the drop down of reasons.
• Response Date - The user should indicate what date the response was received. 
• Good Faith Amount - The user should enter the amount of the good faith.
• Notes - The user should include any additional details captured from Network Dispute Manager
• Did the acquirer provide documentation? - The user should answer the Yes/No question based on if documents were received.  If documents were received they should be attached to the case.

No Response Received

This flow action is available from the Other Actions menu and will resolve the dispute as paid.

Pending