MC Chargeback Rejected

When a chargeback is rejected in Mastercard Dispute Response, this flow is executed.  If the Mastercom API is enabled, this will happen when an item is received in the "Rejects" queue.  If the API is not enabled, a user must complete the "Rejected" action from the Pending Acquirer Response assignment.  Rejected Chargeback accounting is generated to offset the chargeback credit.  The reject reason received determines which path will be taken in the flow. 

When the reject reason is 5000, it means that Mastercard has pursued recovery via Ethoca and a merchant credit is expected, which results in the dispute moving into the Pend for Merchant Credit flow.  When a chargeback is rejected for 5000, QFD has to wait 21 days prior to submitting the chargeback through Mastercom.  It will not allow a user to cancel the Merchant Credit check until that is completed. 

When the reject reason is 5001, it means that the merchant wishes to settle the dispute by providing the customer a credit voucher and the dispute will be routed into the Review Credit Voucher flow.  When the reject reason is not 5000 or 5001, it will route to the Review Chargeback Reject assignment is to prompt a user to review the rejected chargeback and either cancel recovery, or resubmit the chargeback.

When the reject reason is 5002, it means the cardholder has two undisputed ecommerce transactions which took place in the last 120-365 days for the same merchant with a matching digital foot print. (IP Address, Device ID/Fingerprint, email address, phone number, etc.). When this reject reason is received the reject should be routing into a new assignment/flow to handle this request. The Review First Party Trust Reject assignment prompts a user to review the case and determine next steps