MorphMorph

Review Chargeback Reject

Owned by Nick Facca
Last updated: Oct 01, 2024 by Kristafanie Somers
Description

When a dispute is rejected by the network in a recovery flow, this assignment is generated and prompts the user to resolve any issues and, if applicable, re-submit the dispute.

Details

Review Chargeback Reject

The primary flow action prompts the user to review the chargeback details and, if applicable, resubmit the dispute.  Chargeback dependencies and attachments are displayed, where applicable, and may be updated before re-submitting.

If a recovery integration is enabled, additional details about the rejection are included from the Recovery Action History.  Refer to the applicable recovery strategy for more details.

Cancel Recovery

This optional flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.

SLANone
Work QueueReviewChargebackReject
Work Group

Exception


StageExecute
NodeRecovery


The Review Chargeback Reject assignment is generated when a dispute is rejected by the network. This assignment prompts the agent to resolve any issues and, if applicable, re-submit the dispute.


How to complete the assignment

  1. Click the Review Chargeback Reject button.
       
  2. Click the Dispute Details row.
      
  3. Review the Reject reason to determine the next step.
    Note: To change the recovery option, select the Cancel Recovery option by clicking the Other Actions button (ellipses).
        
  4. Click the Apply button.
       
  5. Click the Process Actions button.