MorphMorph

Update Case Filing Service Failed

Owned by Nick Facca
Last updated: Sept 27, 2024 by Kristafanie Somers
Description

Details


SLANone
Work QueueUpdateCaseFilingServiceFailed
Work Group


StageAnalyze
NodeDisposition


The Update Case Filing assignment is generated when Mastercard Connect (Mastercom) is not configured. The assignment prompts an agent to complete the case filing action via the Mastercard Connect (Mastercom) user portal. This assignment is only for Mastercard disputed transactions. 


How to complete the assignment

  1. Click the Update Case Filing button.

     Click here to see the expanded assignment...

  2. Review the dispute details and follow the instructions provided by QFD.

  3. Return to QFD once you have verified that the necessary steps have been taken in Mastercom.

  4. Click the box to accept the following “I certify that the case filing update has been performed in Mastercom.” 

  5.  Click the Apply button.

  6. Click the Process Actions button.