Visa Pre Arbitration

When a pre-arbitration dispute is submitted in Execute Visa Pre Arbitration, this flow is executed.  Here, the system waits for a response from the opposing party.

While a response is awaited, the Pre Arbitration assignment is displayed in the Disposition step and includes the following flow actions.  

Record Acquirer Pre Arb Response

This primary flow action will prompt the user to record the pre-arbitration response.  The user must record one of the following responses and provide a Response Date.

• Accepted Full
• Accepted Partial
• Declined

If fully accepted, the dispute is resolved as paid.

If partially accepted or declined...

• If RTSI is enabled, Get Visa Pre-Arbitration Response Details is executed to retrieve the details from Visa Resolve Online (VROL).
• The Visa Review Pre Arbitration Response flow is executed.

No Response Received

This optional flow action is available via the Other Actions menu and will simulate the response time-frame expiring.  The system will automatically execute this flow action when SLA deadline is reached.

Visa Collaboration Response Received

This flow action is only available to the system.  When RTSI is enabled and a response is received in queue, this flow action will be executed to retrieve the details.

When a response is received via RTSI or recorded by a user, the response is recorded in the Recovery Action History.

References