MorphMorph

Pulse Review Representment Assignment

Description

When the Pulse Review Representment flow is executed and the pre-condition evaluates to "Review", this assignment is generated and prompts the user to review the representment submitted by the merchant.  

Details

This assignment displays the response submitted by the merchant to the initial dispute and prompts the user to select from the following actions.

  • Accept
    • Next Step: Write-Off, Deny
  • Accept Partial
    • What is the amount that is being pursued?
    • Why are you pursuing pre-arbitration?
    • Are you changing the dispute category or condition?
      • Yes
        • Select Category (drop-down)
        • Select Condition (drop-down)
        • Reason for Change and or Certification Requirements:
      • No
        • Are you providing new information?
          • Yes 
            • Please provide a summary of the new information.
          • No
    • Do you have any additional comments to provide?
      • Yes
        • Please provide additional comments.
      • No
  • Decline
    • What is your reason for not accepting liability?
    • Why are you pursuing pre-arbitration?
    • Are you changing the dispute category or condition?
      • Yes
        • Select Category (drop-down)
        • Select Condition (drop-down)
        • Reason for Change and or Certification Requirements:
      • No
        • Are you providing new information?
          • Yes 
            • Please provide a summary of the new information.
          • No
    • Do you have any additional comments to provide?
      • Yes
        • Please provide additional comments.
      • No


SLANone
Work QueueReviewRepresentment
Work Group

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