When a representment is received in Pulse Dispute Response, this flow is executed.  The Representment Preconditions are evaluated to determine if the dispute should be automatically written off by the system, or reviewed by a user.  When it is determined that the response should be reviewed, the Review Representment assignment is generated and prompts the user to determine next steps.  The user must choose to accept the decision, partially accept the decision, or decline the decision.  If the decision is accepted, the user will be prompted to process liability by writing off or denying the dispute.  If the user chooses to partially accept the decision, the Accept Partial flow is executed to handle liability processing for the remaining amount.  If the user chooses to partially accept or decline the decision, they'll be prompted to answer an questions that are required for filing pre-arbitration and the Pre-Arbitration flow is executed.    In each of these scenarios, the system records the chosen recovery action in the Recovery Action History.

Configuration

To configure when a representment should be reviewed by a user and when it should be automatically written off by the system, configure the Representment Pre-conditions table.

Referenced From