MorphMorph

Process Inbound Arbitration

Description

This assignment is generated when inbound arbitration is received from the acquirer in the American Express recovery flow.  It prompts the user to accept liability or decline and pursue a ruling by American Express.

Details

Process Inbound Arbitration

This primary flow action prompts the user to select one of the following actions.

  • Accept - This will accept liability for the dispute and result in a either a denial or loss.
  • Decline - This will reject the request and pursue a ruling from American Express.

SLA
Work QueueProcessInboundArbitration
Work Group

ResearchTeam1