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Accept Dispute
Accept Dispute
Stage | Execute |
Node | Recovery |
The Accept Dispute assignment is generated to accept the Acquirer's pre-arbitration response. This assignment prompts the agent to accept the dispute in Visa Resolve Online (VROL) and is only available on Visa disputed transactions.
How to complete the assignment
- Click the Manually Accept Dispute button.
- Review and complete the steps via VROL.
- Access the case details in VROL.
- Click the Respond button.
- Set the Response to Accept Full.
- Click the Submit button.
- Return to QFD.
- Check the box that reads “I certify that the dispute has been accepted in VROL.”
- Click the Apply button.
- Click the Process Actions button.
, multiple selections available,
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