Accept Dispute

The Accept Dispute assignment is generated to accept the Acquirer's pre-arbitration response. This assignment prompts the agent to accept the dispute in Visa Resolve Online (VROL) and is only available on Visa disputed transactions.

How to complete the assignment

1. Click the Manually Accept Dispute button.
   
   
2. Review and complete the steps via VROL.
   1. Access the case details in VROL.
   2. Click the Respond button.
   3. Set the Response to Accept Full.
   4. Click the Submit button.
      
      
3. Return to QFD.
      
4. Check the box that reads “I certify that the dispute has been accepted in VROL.”
   
   
5. Click the Apply button.
        
6. Click the Process Actions button.