Execute Pre-Arb Assignment

Overview

The Execute Pre-Arb assignment prompts the user to initiate pre-arbitration using the external system of choice (VROL, Co-op, etc.). Users will need to know how to complete this action in the selected system. This assignment is present in alternate network and manually added transactions. 

Open

How-To

Open

Step 1: Click the Execute Visa Pre-Arbitration button

Step 2: Initiate pre-arbitration in the external system of choice (VROL, Co-op, etc.)

Step 3: Check the box next to I certify the above steps have been completed

Step 4: Click the Apply button

Step 5: Click the Process Actions button 

Other Actions

The Other Actions menu offers additional actions and information that allows the user to effectively work the task. 

Cancel Visa Pre-Arbitration

This action allows the user to cancel the case filing and return the dispute to the Review Dispute Response assignment. 

Mark Assignment As Unworkable

Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops or is stuck. 

Bulk Actions

Bulk Actions enable users to apply action to multiple disputes at once, saving the user time. 

Bulk Take Action

This button is available when there are multiple disputes present in the selected node. The bulk action applied will impact only the disputes on the page you're currently viewing if there are multiple pages due to the number of disputed transactions.