Execute Pre-Arb Response

Owned by Devan Robertson
Last updated: Sept 27, 2024 by Kristafanie Somers
1 min read
Description

When RTSI is disabled and the Visa Inbound PreArbitration Response flow is executed, this assignment is generated and prompts the user to record the response in Visa Resolve Online (VROL).

Details

Execute Visa PreArb Response

This primary flow action prompts the user to record the inbound-prearbitration response in VROL.  The details of the issuer action and instructions for recording the response in VROL are provided.


SLA

Goal: 1hr - Urgency +25%

Deadline: 4hr - Urgency +25%

Past Deadline: 1hr - Urgency +10% (Until urgency reaches 100%)

Work Queue
Work Group


StageExecute
NodeRecovery


When RTSI is disabled, this assignment prompts an analyst to manually record the pre-arbitration response in VROL. 


How to complete the Execute Pre-arb Response assignment

  1. Click the Execute PreArb Response button. 

     Click here to see the expanded assignment...

  2. Review the dispute details and follow the instructions provided in QFD.

  3. Return to QFD after completing the necessary steps in VROL.

  4. Click the Apply button. 

  5. Click the Process Actions button.Â