Update Chargeback Manually

The Manual Update Chargeback assignment is created when the client does not have MCOM integration enabled to record the response of the Credit Voucher in Master Card Claims Manager

Execute Update Chargeback Manually

This primary flow action will prompt the user to execute the credit voucher response in MasterCard Claims Manager.  The below instructions presented to the user will assist in this action.  Once completed the user will need to confirm the action is completed to complete the assignment.  

Instructions:

1. Click Claims Manager.
The Claims Manager view opens.
2. Open the relevant queue by choosing one of the following:
– If the issuer has not yet taken action on the voucher, open the Rejects queue.
– If the issuer has accepted the voucher but has decided to take further action and decline, open the
Issuer Worked queue.
The queue displays a list of claims.
3. Open the relevant claim that contains the voucher by double-clicking the claim.
To sort the Rejects queue by claims with vouchers and the Issuer Worked queue by claims with accepted
vouchers, click the Collaboration Status column header.
4. Click Apply Action.
– To accept the voucher, click Accept Credit Voucher.
– To decline the voucher, click Decline Credit Voucher.
5. When the Accept Credit Voucher or Decline Credit Voucher window opens, click Submit to confirm.

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