Conditions

The Cardholder claims that the Card Transaction was processed two or more times using the same Card Number at the same Merchant location for the same amount on the same date where the Cardholder did not receive the benefit of more than one Transaction.  Following are examples of applicable scenarios:

• Multiple Purchases were applied to the Account on the same date, for the same amount and at the same Merchant location. For Card Transactions involving Chip Cards, each Card Transaction must include a unique Transaction identification number as specified in the PULSE ISO 8583 (1987) Specifications Manual.

The Dispute amount must be for the full amount of the Card Transaction

Timing

An Issuer or Issuer Processor may initiate a Chargeback within the following timelines as applicable:

• If a Transaction Retrieval Request (TRR) is submitted, a Chargeback must be initiated between 60 calendar days of the TRR initiation date and 30 calendar days of the close date of such TRR.
• If there is no TRR, the Chargeback must be initiated within 120 calendar days of the Processing date of the Card Transaction.

Dependencies

None.

Validations

None.