Conditions

One of the following:

The Cardholder disputes the validity of a Card Not Present Transaction due to fraud and the response by the Acquirer or Acquirer Processor to a TRR for the Transaction subject to Dispute did not include valid proof of delivery.
The Issuer or Issuer Processor security personnel determine, following the completion of a fraud investigation, that the Acquirer or Acquirer Processor did not include the Card Identification Number (CID) in the Authorization Request.

Following are examples of applicable scenarios:

The response by an Acquirer or Acquirer Processor to a TRR for the Card Transaction subject to Dispute did not include valid proof of delivery of the goods or services subject to Dispute
The Acquirer, Acquirer Processor or Merchant submitted the Card security code in the Authorization Request, and the Issuer or Issuer Processor provided a positive Authorization Response; however, the Issuer or Issuer Processor did not verify the Card security code or the Card security code verification result was a mismatch

Issuers or Issuer Processors may NOT initiate a Chargeback Request with the Reason Code 4868 for:

A Dispute involving a Card Not Present sale with a Card issued in the United States by a Merchant in the United States where goods were delivered or services were provided
Transactions conducted at a Chip Card Terminal
The Transaction being referenced for the Dispute is more than $50 and contains valid indication of a PPE Transaction

Timing

An Issuer or Issuer Processor may initiate a Chargeback within the following timelines as applicable:

If a Transaction Retrieval Request (TRR) is submitted, a Chargeback must be initiated between 60 calendar days of the TRR initiation date and 30 calendar days of the close date of such TRR.
If there is no TRR, the Chargeback must be initiated within 120 calendar days of the Processing date of the Card Transaction.

None.