Chargeback Reason

Either of the following:

• The Issuer raised a Retrieval Request Notification (1642) message and the Acquirer did not provide Fulfillment Notification within thirty (30) days from the Network Processing Date of the Retrieval Request notification, or
• The Issuer raised a Retrieval Request message and the Acquirer provided Fulfillment Notification indicating not fulfilling.

Description

Issuer may charge back a Transaction using this ISO Code under one (1) of the following circumstances:

• The Acquirer has failed to provide the Issuer with a Fulfillment Notification within required timeframe, or
• The Acquirer notified the Issuer in the Fulfillment Notification that the required Documentation will not be forthcoming.

Conditions

The following conditions exist for Chargebacks processed under this ISO Code:

1. Cardmember must dispute the Charge, and
2. Issuer must wait the required timeframe for the Fulfillment Notification before filing the Chargeback unless the Acquirer has sent a Fulfillment Notification stating Not Fulfilling in which case the Chargeback may be filed upon receipt of this notification.

Timeframes

• 120 days from the Network Processing Date of the Presentment

Dependencies

• A retrieval request is required to continue with this dispute reason.

Related Questionnaires

None.