Chargeback Reason

Acquirer sent Presentment in a currency different than the Transaction currency or a currency rate other than an approved rate was used to convert the Transaction into Presentment currency.

Description

The Cardmember transacted business at a foreign merchant or ATM in local currency. When the Transaction was sent, a currency other than the correct Transaction currency or currency rate selected by American Express was used to convert the Transaction into Presentment currency.

Conditions

Chargeback must be made for the full original Presentment Transaction amount of the Transaction. 

Timeframes

120 days from the Network Processing Date of the Presentment

Dependencies

Cardmember Documentation or Issuer Declaration that supports the Chargeback.