QFD 23.03.230329.1

Version QFD 23.03.230329.1
Release Date 03/29/23
Description Hotfix

Release Notes

Category Summary Description Labels Acceptance Criteria Release Notes Documentation Link Story ID
Fix Deny Reason Validation on Reopen Request Review

As a user, I should be required to provide a reason and any required justifications when denying a dispute reopen request.

  1. When a claim is denied and a reopen request is received, and the user decides to decline the request, the user cannot proceed without selecting a denial reason from the drop down list.
    1. Deny Reasons appear as expected based on users configuration:
      1. No error/Accountholder Liable
      2. Merchant Credit
      3. Credit Voucher Accepted
      4. Duplicate Dispute
      5. Out of Timeframe
      6. Posted Late
      7. Withdrawn
  2. If deny justifications are enabled, users cannot proceed without selecting the required number of justifications.
  3. When the denial letter is generated the selected deny justification bullets appear as expected.

Resolved an issue where when a claim was denied and a reopen request was submitted, users were not required to select a deny reason when declining the request. This fix ensures that users must select a deny reason to complete the Review Reopen Request assignment, as well as any required justifications.

QPS-8402
Fix Denial Status Incorrect

As a system, when the SLA runs out on a pending dispute, the dispute should resolve as NotPosted instead of resolved denied, to ensure the dispute cannot be reopened, resulting in potential duplicate cases.

  1. When a pending disputed transaction reaches the SLA and has not posted, the dispute should be closed with a status of Resolved-NoPosting with a deny reason as NeverPosted.
  2. Users are unable to reopen the resolved dispute with a status of NeverPosted dispute. 
    1. Users are unable to repoen any dispute that was denied from the authorizations node.
  3. (regression) The NeverPosted letter is sent.

Resolved an issue where when a pending dispute reaches its SLA the dispute was resolved as Resolved-Denied instead of Resolved-NoPosting. This fix ensures that when pending disputes reach SLA, the dispute is denied as Never Posted, which prohibits users to reopen the dispute. 

 

QPS-8183
Fix Alt network chargeback issue

As a system, user have the ability to review for merchant credit in the ReviewAltNetworkChargebackResponse flow.

[Alternate_Network, Visa]
  1. On an Alt Network claim, users have the ability to Accept with Partial Merchant Credit in the ReviewAltNetworkChargebackResponse.
  2. On Visa claims, users have the ability to Accept with Partial Merchant Credit in Review VISA Dispute Response (collaboration).
  3. On Visa claims, users have the ability to Accept with Partial Merchant Credit  in Review Visa Inbound Pre Arb.

Added the ability for users to check for merchant credit in the different flows after a merchant response. Alt Network claims have the ability to check for merchant credits at the Review Chargeback Response. Visa claims have the ability for users to check for merchant credits at Review Visa Dispute Response and Review Visa Inbound Pre Arb

QPS-7919