QFD 23.03.230329.1
Release Notes
Category | Summary | Description | Labels | Acceptance Criteria | Release Notes | Documentation Link | Story ID |
---|---|---|---|---|---|---|---|
Fix | Deny Reason Validation on Reopen Request Review |
As a user, I should be required to provide a reason and any required justifications when denying a dispute reopen request. |
|
Resolved an issue where when a claim was denied and a reopen request was submitted, users were not required to select a deny reason when declining the request. This fix ensures that users must select a deny reason to complete the Review Reopen Request assignment, as well as any required justifications. |
QPS-8402 | ||
Fix | Denial Status Incorrect |
As a system, when the SLA runs out on a pending dispute, the dispute should resolve as NotPosted instead of resolved denied, to ensure the dispute cannot be reopened, resulting in potential duplicate cases. |
|
Resolved an issue where when a pending dispute reaches its SLA the dispute was resolved as Resolved-Denied instead of Resolved-NoPosting. This fix ensures that when pending disputes reach SLA, the dispute is denied as Never Posted, which prohibits users to reopen the dispute.  |
QPS-8183 | ||
Fix | Alt network chargeback issue |
As a system, user have the ability to review for merchant credit in the ReviewAltNetworkChargebackResponse flow. |
[Alternate_Network, Visa] |
|
Added the ability for users to check for merchant credit in the different flows after a merchant response. Alt Network claims have the ability to check for merchant credits at the Review Chargeback Response. Visa claims have the ability for users to check for merchant credits at Review Visa Dispute Response and Review Visa Inbound Pre Arb |
QPS-7919 |