QFD 23.03.230421.1
Release Notes
Category | Summary | Description | Labels | Acceptance Criteria | Release Notes | Documentation Link | Story ID |
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Fix | Mastercom Downtime Chargeback Errors |
As a system, when a chargeback fails due to Mastercard being down, QFD should verify if a chargeback ID was created. If the chargeback was created but the document was not successful it should route into the update document flow. |
[Mastercard] |
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Resolved an issue where when a Mastercard chargeback was attempted and an error was received, QFD was not confirming a Chargeback ID was created. This fix ensures that when a chargeback fails QFD will confirm if a chargeback ID was successfully created and verify the document status was successfully attached. If the documentation was not successfully attached the claim will route into the update document flow to re-upload the document. |
QPS-8482 | |
Fix | Deny Debit Date Approval Issues |
Issue 1: Deny Debit Date not held onto when deny approval turned on. Issue 2: Deny Debit Date in letter does not match when the system processes accounting. |
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Resolved an issue where when a claim was denied and sent for Deny Approval, if the approval was not completed on the same day, the Deny Debit Date was not being updated to reflect the approval date+ the deny debit date buffer established during the denial. This fix ensures that if a Deny Approval is worked beyond the same business day the Deny Debit Date will be updated in the letter to reflect the buffer from the approval date. Additionally, this ensures the Deny Debit Date is properly reversing any credit on the date indicated in the letter. |
QPS-8263 | ||
Fix | Withdrawn From Disposition - Letter Table Row |
As a system, when a user selects Do Not Pursue Recovery for All at disposition and selects the denial reason "Customer Withdrawal" the letter should populate the dispute details as well as the denial date. |
[Correspondence] |
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Resolved an issue where when a user selected Do Not Pursue Recovery for All at disposition and selected the denial reason "Customer Withdrew" the letter would attempt to populate without a table row. This fix ensures that when a user attempts to withdraw all at disposition the table row populates as expected. Additionally, when a user performs a bulk action to deny a claim with multiple disputes and the disputes have a different credit type (provisional, final, no credit) a letter preview will no longer be available. In its place a disclosure will be displayed indicating that due to the credit types applied a letter will be generated for each scenario and can be viewed in the Notification node to review a preview of each letter. |
QPS-8221 | |
Fix | Fees (Defined vs Legacy) Update |
As a system the defined and legacy Fee Update process should be updated. |
[Fees] |
The following AC apply to systems that use legacy fee mapping, as well as those that use client info defined fee mapping.
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Updated the Client Defined and Legacy Fee Process. This fix ensures when a fee review assignment was performed on a case with pending and posted transactions, a fee assignment is created for the posted transaction and a second assignment is created when the pending transactions post. Users will be unable to refund a fee that was previously refunded in the first fee assignment on the claim. On a multiple dispute claim, one fee assignment will be generated for all posted disputes, followed by a subsequent fee assignment when any pending transactions post. |
QPS-7890 | |
Fix | CB rights check issue |
As a system, for Visa recurring cancelled claims the dispute validation rule for determining if a transaction was "Not an Unscheduled Credential-on-file Transaction" should only fail if the POS Entry is 10 and the transaction was not recurring. |
[Hotfix, Visa] |
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Resolved an issue where when pursuing recovery on a Visa transaction for Recurring Cancelled the dispute validation rule for determining if a transaction was "Not an Unscheduled Credential-on-file Transaction" was incorrectly failing for recurring transactions. This fix ensures that this validation rule only fails if the POS Entry is 10 and the transaction was not recurring. |
QPS-7831 |