In the ClaimCreationConfirmation letter, when an ACH claim is granted PC at intake, it results in conflicting bullet points in the What Happens Next section of the letter.

• If you have provided all required documentation and we are unable to make a decision within the next 10 business days, we will provisionally credit your account for the transactions disputed and any associated fees while we continue to investigate.
• We are issuing a credit to your account in the amount of $278.75 that will post to your account within 1 business day.

Additionally, even if you've already provided the WSUD during intake, we show the first bullet.

See 2212220023C in Oberon

1. When the Initial Interaction Decision for an ACH claim is to grant PC, the confirmation letter does not include the bullet " If you have provided all required documentation and we are unable to make a decision within the next 10 business days,...."
2. When the Initial Interaction Decision for an ACH claim is Auto Pay, the confirmation letter does not include the bullet " If you have provided all required documentation and we are unable to make a decision within the next 10 business days,...."
3. When the IID for ACH is set to Auto-pay and the "attempt recovery after paying" is enabled, the statement "please complete the Written statement..." is displayed.
4. When the IID for ACH is set to Auto-pay and the "attempt recovery after paying" is disabled, the statement "please complete the Written statement..." is not displayed.
5. When a transaction is added to an existing ACH claim, and the IID is to grant PC, the Added Transaction letter does not include the bullets  " If you have provided all required documentation and we are unable to make a decision within the next 10 business days,...."
6. When a transaction is added to an existing ACH claim, and the IID is Autopay, the Added Transaction letter does not include the bullets  " If you have provided all required documentation and we are unable to make a decision within the next 10 business days,...."
7. When a transaction is added to an existing ACH claim, and the IID for ACH is set to Auto-pay and the "attempt recovery after paying" is enabled, the statement "please complete the Written statement..." is displayed.
   1. When a transaction is added to an existing ACH claim, and the "attempt recovery after paying" is disabled, the statement "please complete the Written statement..." is not displayed.

When provisional credit was granted during intake on an ACH claim and the Claim Creation Confirmation Letter displayed conflicting information. The letter addressed the provisional credit was provided, but also reflected that if the account holder had provided the written statement and the investigation went past 10 business days credit would be issued as the investigation continues.  

This fix ensures that if provisional credit is granted during intake the bullet "If you have provided all required documentation and we are unable to make a decision within the next ten business days we will provisionally credit your account for the transactions disputed and any associated fees while we continue to investigate."