QFD 23.03.230310.1


VersionQFD 23.03.230310.1
Release Date06/08/23
DescriptionHotfix



Release Notes


CategorySummaryDescriptionLabelsAcceptance CriteriaRelease NotesDocumentation LinkStory ID
FixQuoted Rate Question Updates

MC_CardholderDispute is mapping incorrectly the quotedRate answer, causing issues on the Cancelled/Returned Merchandise/Service Claims.


  1. During intake, when the Question "Was the "no-show" charge different from the quoted rate? " is answered Yes and the user answers "What was the quoted rate?"  with another value that is not greater than 0, QFD enforces the user to answer the question:  "Was the "no-show" charge different from the quoted rate?"  as "No" and clear the value for the amount.
    1. (regression) If a user enters a negative amount the amount is updated to a positive amount.
    2. (Regression) If the user enters "0" an error message is displayed.
    3. If the user enters "0.00" an error message is displayed
    4. If the user enters an amount that is higher than the posted transaction, a message will be displayed: "The Quoted Rate Amount cannot be greated than the Posted Transaction Amount."
  2. When pursing recovery for 4853 "What was the quoted rate?" question dependency does not allow an amount less than $0.00.
    1. If a user enters a negative amount an error message is displayed.
    2. If the user enters "0" an error message is displayed.
    3. If the user enters "0.00" an error message is displayed
  3. When reviewing recovery actions for Mastercard 4853  all labels are displayed for the recovery dependency

Resolved an issue with the intake question "What was the quoted rate?" was incorrectly mapped in the Mastercard questionnaire. Prior to this change, when a user answered "Yes" to the question "Was the "no-show" charge different from the quoted rate?" the follow up question did not appear. Additionally, validation exists to ensure the quoted rate is greater than $0.00.


QPS-8227